Rewarded for good behavior

Last weekend a friend of mine called and asked if I wanted to go with her to the grocery store. Now, this might not sound to you like an exciting invitation, but I can assure you it definitely was for me because she was going by car.

I live fairly close to the city center in Milan and I don’t have a car. Haven’t ever had one here. When I calculate the cost – car itself, insurance (quite expensive for relatively low coverage when you consider the net amount you would be reimbursed in case of a claim), gas (which costs around 3 or 4 times what it does in the US, taking into account the exchange rate), and parking (I would have to rent a space or a “box” – a space in a parking garage to park it near my house, and “near” is a relative term – it would be at least a few minutes walk since my building has none, available or not), it adds up very quickly.

Public transportation is very convenient for me – I live within a block or two of 4 bus lines and 3 trolley lines and with the metro (subway) a short walk or a couple of tram stops away. And with all the money I’m not spending on a car, I have no problem forking out for a taxi a couple of times a month when I’m running late or the weather is too awful. So no car for me.
But the opportunity to go to the supermarket in a car? Sign me up! Our destination was a very large (by Milan standards) store a bit more on the outskirts that I wouldn’t go to otherwise. And of course I could buy whatever I wanted without regards to weight – a consideration when shopping on foot.

This store had a new-fangled option where you could check out a scanner that you carried with you as you shopped. When you placed each item in your cart, you would scan it. At check-out (in a special line only for the scanner-carrying shoppers, so shorter than all the rest), the cashier would just accept your payment and send you on your way. Except she re-scanned all of our purchases. It seems we had been randomly chosen for an audit to verify that we had scanned all of the goods in our cart. We passed the audit and so my friend was given a voucher to claim extra points at the customer service desk.

It took me a minute to get my head around the fact that we were being rewarded for not stealing.

Customer service sneaks into Italy

I had a really bizarre experience last week. My Samsung smartphone started acting up a few weeks ago. I popped into a phone store and they told me the battery was swollen – well, that explained both fact that it shut itself off a few times a day as well as why the back cover kept popping open. I’d assumed user error was responsible for the latter. So, new battery purchased and charged, my phone was 85% better, but since it was still under warranty (automatic 2 years of warranty for all purchases of that ilk over here), I decided I’d take advantage of it. Instead of waiting for it to go completely haywire at the age of 2-years-and-one-day and hit me with a hefty repair bill.

Based on horror stories from others and my own knowledge of the Italian “customer service” system, I borrowed a spare phone from a friend (I expected to be without my phone for at least 2 weeks, possibly longer, since “it’s almost Christmas”) and prepared myself mentally for the long annoying process.

Google gave me the address (in Milan! – not somewhere far away in the middle of nowhere!). I called to check their hours and they told me to make an appointment online to avoid a wait. Miracle #1) I was able to make an appointment online, Miracle #2) it was for the following day, Miracle #3) once there, they told me they would check for the problems I’d identified and tell me what they’d found within 30 minutes, Miracle #4) they gave me a voucher for a free coffee at a bar down the street while I waited, Miracle #5) when I returned after 30 minutes, they told me they’d resolved the problems and that the phone was ready for me to take home. My Italian friend who’d accompanied me was as shocked as I was – an actual positive experience with customer service in Italy!

Samsung, you’ve got a customer for as long as I live here, and you might pick up another when my friend is ready to replace his iphone.

December

If it’s December, it must be nearly Christmas. Here it’s a given that nothing can be counted on to proceed normally.

If something typically takes 2 weeks, it goes without saying (although it will be stated, and probably more than once, during the conversation) that there are the holidays to take into account, so it most likely will take longer. The suppliers won’t be open, the deliveries will be delayed, the traffic will be horrendous or the weather won’t cooperate or a combination of all of the above.

When planning an event, nobody will have time in their schedule to attend, since everyone has a calendar full of work parties, spouses’/significant others’ work parties, family parties, get-togethers with friends to exchange seasons’ greetings, children’s school pageants, charity dinners, professional association cocktails.

Don’t expect to find anyone working regular office hours since there are children to be attended to, specialty food items to be chased down, gifts to be purchased, goodies to be delivered. Starting times inch later, lunch times run over, coffee breaks last a bit longer and the end of the day comes a bit earlier. And of course, during the hours actually present, purchases must be discussed, errands completed or gone tragically awry due to long lines or absent staff (the nerve!) must be described , and of course all of the details of everyone’s plans for the almost-upon-us holidays must be shared.

And of course, things can’t start officially getting back to normal until the day after the final holiday date of Beffana (January 6, officially called the Feast of the Epiphany), which of course marks the start of the recounting of the holidays: gifts received, family visits, New Year’s adventures.

Then life gets back to normal since there are 3 whole months before preparations begin for Easter.

The humidity is the problem?

I woke up one day last week with excruciating pain in my neck and shoulder. Oh brother, I remember this one, it last happened when I was in school and I had just let it work itself out over the course of a couple days. It was actually not bad once I was on my feet, it was just the getting up and laying down parts that blinked my eyes wide open. Okay, not a problem, I just needed some ibuprofen for what was most likely a muscle strain. Or some naproxen. Or both. I mentioned it to an Italian friend who, of course, immediately told me that it was a common problem with the current damp weather. I should not leave the house if at all possible, but if I were forced to, I should cover myself well and wrap my neck with a heavy wool scarf. Otherwise, I risked getting the flu. Italians seem to be obsessed with the weather here and its effects on their health. If I mention symptoms of a cold or fatigue, most will nod their heads knowingly and say, yes, the temperature has been changing dramatically and most definitely that is the cause.

Of course, my own reactions of immediately reaching for the correct medicine bottle to cure my ails within 30 minutes make the Italians laugh.  I have my own home pharmacy selection of OTC drugs that I import in my suitcase each trip back to the US – Costco-sized bottles of cough syrup, painkillers, antihistamines, decongestants, you name it. We Americans do not suffer from minor illnesses and discomforts, we beat them back with the latest pharmaceuticals and get on with our day.  I actually dig into my stash quite a bit less frequently now, as having had frequent comments on my “typical” American habit has made me more aware. Cover up the symptoms or search for the cause? Clearly neither system is perfect.

Thanksgiving in Milan

Thanksgiving is almost upon us. How do I know this? It’s dark at 5.30 pm (or 17.30, as we call it here) and everyone’s talking about their plans for Christmas (here in the land of the Vatican, it is Christmas, none of that pc “holiday” business). But for me, turkey day is just around the corner because the monthly business networking lunch that I organize – American Business Group Milan – has Thanksgiving as its theme each November. Which means that I and my American partners have once again been explaining the recipes for traditional dishes to the Italian chef of the restaurant where it will be held. Turkey, of course, plus stuffing, orange sweet potatoes (the white ones are easy to find – the orange “American” ones take a bit more dedication to locate) and some sort of green vegetable (Brussel sprouts is our pick this year). In years past, we’ve tried to explain how to make pumpkin pie, but it always came out so far from the ideal that we’ve learned to just request apple pie and make all of our lives easier. We don’t want any shockers when the kitchen doors open – the interpretations are always a bit different from what we thought we’d communicated.

This is our most popular lunch of the year – it seems everyone, Italians, Brits, Norwegians, – you name them – all want to witness how we Americans celebrate our famous eating fest. Although it’s never quite what we’re used to at home, we pretend it’s identical to our grandmothers’ cooking so that they feel they’ve had the authentic experience. And we’re far from the only ones. Various restaurants and associations are hawking their Thanksgiving dinners to expat Americans and everyone else so much that it’s possible to eat the same dishes most of the week, should you so choose.

For me, the food is less interesting than the community. The mood of this lunch is more festive than our usual affairs. We’re still looking to meet new people or reconnect with those we’ve met before, but it feels more informal.